Date: 11 April 2024

NOVA POS CUSTOMER CARE REP I

Full-time. Answer Inbound calls and live remote support chat sessions to assist clients with their technical needs and questions. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting and escalating for resolution if necessary; following up to ensure resolution. Requires 2 years of experience in customer service or technical support.