Date: 16 April 2024

SIRIUS XM CALL CENTER RESPONSE SPECIALIST

Full-time. Handles incoming customer calls from landline and in-vehicle applications. These calls may be related to points of interest destinations, stolen vehicle location, roadside assistance, remote phone applications, emergency and collision calls, troubleshooting or general customer service. You may also be asked to enroll customer’s subscription packages with the main objective to retain, sign up, or downgrade/upgrade subscription services. You need 1 – 2 years’ customer service experience preferably in a contact center environment.